Cancellation Policy
Last Updated: June 20, 2026
At The Idiots, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how orders may be cancelled.
Order Cancellation by Customer
Customers may request cancellation of an order before it has been processed, packed, or shipped.
To request a cancellation, please contact us as soon as possible with your order details.
Cancellation requests are subject to order status verification and approval.
Orders Already Shipped
Once an order has been shipped or handed over to a courier partner, it cannot be cancelled.
Customers are encouraged to review their order carefully before completing the purchase.
How to Request Cancellation
To request an order cancellation, please contact us with:
- Order Number
- Customer Name
- Registered Email Address
- Reason for Cancellation (optional)
Cancellation requests can be submitted through:
Email: theidiotsperfume@gmail.com
Phone: +91 8200901537
Cancellation Approval
Submitting a cancellation request does not automatically guarantee cancellation.
Requests will be reviewed based on:
- Order processing status.
- Packaging status.
- Shipping status.
- Operational feasibility.
The Idiots reserves the right to approve or decline cancellation requests where permitted by law.
Refund for Cancelled Orders
If a cancellation request is approved before shipment:
- The full order amount will generally be refunded.
- Refunds will be processed through the original payment method whenever possible.
- Refund processing usually takes 7–10 business days.
Actual credit timelines may vary depending on the customer's bank, card issuer, payment provider, or financial institution.
Orders Cancelled by The Idiots
In certain circumstances, we may cancel an order, including but not limited to:
- Product unavailability.
- Pricing errors.
- Technical errors.
- Fraud prevention concerns.
- Payment verification failures.
- Incomplete or incorrect customer information.
- Violation of our Terms & Conditions.
If we cancel an order after payment has been received, an appropriate refund will be initiated.
Duplicate Orders
If a duplicate order is placed accidentally, please contact us immediately.
We will make reasonable efforts to assist if the order has not yet been shipped.
Modification of Orders
Requests to change shipping addresses, contact information, or product selections may not always be possible after an order has been placed.
Customers should contact us promptly if modifications are required.
Fraud Prevention
The Idiots reserves the right to investigate suspicious transactions and cancel orders where fraud, abuse, unauthorized activity, or policy violations are suspected.
Additional verification may be requested before processing certain orders.
Changes to This Policy
We may update this Cancellation Policy from time to time.
Updated versions will be posted on this page together with the revised effective date.
Continued use of the website after such updates constitutes acceptance of the revised policy.
Contact Us
If you have questions regarding cancellations, please contact us:
The Idiots
Email: theidiotsperfume@gmail.com
Phone: +91 8200901537
Business Hours:
Monday to Saturday
10:00 AM – 7:00 PM